Post by amitnovelvista on Jan 22, 2019 2:09:12 GMT -5
Reason for ITIL 4?
While ITIL Foundation level gives a high-level overview, and Practitioner focuses on how to practically adopt and adapt the ITIL framework and as per response from all around the world from organizations and IT professionals, ITIL helps them to improve their business and provide a better service to the customers but current era is digital era right?
Every organization or companies want to transform their businesses on digital platform, so it’s very difficult for the service provider to make new changes in their process to provide a better service for each and every new customer.
That’s why service provider adopted various framework like DevOps, Agile, Lean etc. to improve their productivity and better delivery on time and to keep up with that the new ITIL 4 is here with such adoptions and for establishing IT service management system.