Post by sunil on Nov 1, 2016 7:18:13 GMT -5
The ITIL® 2011 Foundation is the entry level qualification which offers candidates a general awareness of the key elements, concepts and terminology used in the ITIL® Service Lifecycle, including the linkages between Lifecycle stages, the processes used and their contribution to Service Management practices.
The purpose of the ITIL® 2011 Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL® terminology, structure and basic concepts and has comprehended the core principles of ITIL® practices for Service Management.
Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification:
• Service Management as a practice (Comprehension)
• Service Lifecycle (Comprehension)
• Key Principles and Models (Comprehension)
• Generic Concepts (Awareness)
• Selected Processes (Awareness)
• Selected Roles (Awareness)
• Selected Functions (Awareness)
• Technology and Architecture (Awareness)
• ITIL Qualification scheme (Awareness)
Exam Detail Examination Format: - Multiple Choice
Number of Questions: 40
Pass Code: 65%
Delivery: Online or Paper Based
Exam Duration: Maximum sixty minutes (Candidates sitting the examination in a language other than their native language have a maximum of seventy-minutes and are allowed the use of a dictionary)
Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification:
• Service Management as a practice (Comprehension)
• Service Lifecycle (Comprehension)
• Key Principles and Models (Comprehension)
• Generic Concepts (Awareness)
• Selected Processes (Awareness)
• Selected Roles (Awareness)
• Selected Functions (Awareness)
• Technology and Architecture (Awareness)
• ITIL Qualification scheme (Awareness)
Exam Detail Examination Format: - Multiple Choice
Number of Questions: 40
Pass Code: 65%
Delivery: Online or Paper Based
Exam Duration: Maximum sixty minutes (Candidates sitting the examination in a language other than their native language have a maximum of seventy-minutes and are allowed the use of a dictionary)
