sunil
New Member
Posts: 5
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Post by sunil on Nov 1, 2016 7:18:13 GMT -5
The ITIL® 2011 Foundation is the entry level qualification which offers candidates a general awareness of the key elements, concepts and terminology used in the ITIL® Service Lifecycle, including the linkages between Lifecycle stages, the processes used and their contribution to Service Management practices. The purpose of the ITIL® 2011 Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL® terminology, structure and basic concepts and has comprehended the core principles of ITIL® practices for Service Management. Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification: • Service Management as a practice (Comprehension) • Service Lifecycle (Comprehension) • Key Principles and Models (Comprehension) • Generic Concepts (Awareness) • Selected Processes (Awareness) • Selected Roles (Awareness) • Selected Functions (Awareness) • Technology and Architecture (Awareness) • ITIL Qualification scheme (Awareness) Exam Detail Examination Format: - Multiple Choice Number of Questions: 40 Pass Code: 65% Delivery: Online or Paper Based Exam Duration: Maximum sixty minutes (Candidates sitting the examination in a language other than their native language have a maximum of seventy-minutes and are allowed the use of a dictionary)
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